As Sales Professionals ourselves, we started our own company, from scratch, making headway into a challenging market place. We did this by telephone, opening up opportunities and selling our services. So when we write a tailored Telephone Selling workshop, we draw from raw experience, and we have certainly over the years practiced what we have preached. As Sales Professionals with years of mixed experience behind us in blue chip FMCG markets, and still continuously operating in the field as Sales Coaches, we bring the very best practice and hands on advice to your operation.
We recognise the rising costs of operating a field sales team has encouraged more companies to grow their telesales and telephone selling functions. The telephone is equally a vital sales tool for every field sales person and the importance of making the right first impression cannot be underestimated. So whatever the intention, equipping front line people with the ability to up sell and cross sell, deal effectively with objections, negotiate confidently and close naturally, it's time and money very well spent.
A free of charge introductory meeting would allow us to explore your company's business and situation and would furbish us with your objectives. From this information we would make our training recommendations to you.
Dependant upon workshop duration, the subjects listed below are the main areas we would always address when training for Infinity Success on the Telephone.
- The Importance of Professional Telephone Handling
- Advantages & Disadvantages Of Using The Telephone V Face To Face
- Adopting The Right Attitude - P.M.A. On The Telephone
- Techniques to Create a Warm Welcoming Impression
- Using Body Language Effectively On The Telephone
- Different Types Of Calls - Incoming & Outgoing
- Handling Sales Enquiries Effectively
- Converting Enquiries Into Sales
- Making Successful Outbound Sales Calls
- How To Get Through To The Right Person - Getting hold of the key decision maker
- Getting Passed The Gatekeeper!
- Appointment Making
- Structuring Sales Calls
- Information Gathering & Fact Finding - Probing techniques
- Skilled Questioning - Using the main 4 types of questions
- Active listening skills
- Recognising Buying Signals
- Matching Customer Needs
- Presenting Your Products & Services on The Telephone
- Selling Features & Benefits Effectively Over The Telephone
- Delivering your price in the best light
- Objection Busting - identifying true or false objections; (smokescreens) and overcoming them
- Telephone Negotiation
- Other ways of obtaining the order
- Closing and Gaining Customer Commitment By Telephone - easy when you know how!
- Employing your voice & personality well - Tempo, pitch, tone, emphasis, & inflection
- Why People Buy People on The Telephone
- Common Telephone Mistakes And How To Avoid Them
- Handling Complaints and Difficult Callers
- Controlling Frustration With The Rude & Aggressive Callers
- Assertion Skills On The Telephone, How To Stay In Control Of The Call At All Times
- Getting Lengthy Callers OFF The Telephone
- Efficient Transferring Of Sales Calls
- Accurate Message Taking
- Closing Calls Professionally
- Telephone Call Follow Ups
- Internal telephone traffic
- POSITIVE V NEGATIVE Telephone Language
- Skilful Questioning Of Caller To Establish Needs Accurately
- Maintaining standards - close the call as strong as it opens
For further information, advice or to book a programme, e-mail us on '
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' or call us using Freephone 0800 1123436.
We look forward to the opportunity of working with you.
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Telephone Selling 
Company Profile
